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Terms of Service

Last updated: June 8, 2026  ·  Jozie AI Inc.

Table of Contents
  1. Acceptance of Terms
  2. Description of Service
  3. Eligibility
  4. User Accounts
  5. Acceptable Use
  6. Your Content
  7. AI-Generated Content
  8. Intellectual Property
  9. Third-Party Integrations
  10. Subscription and Payment
  11. Privacy
  12. Disclaimers and Warranties
  13. Limitation of Liability
  14. Indemnification
  15. Termination
  16. Governing Law and Disputes
  17. Changes to Terms
  18. Contact Us

Please read these Terms of Service ("Terms") carefully before using the Companions platform and related services (collectively, the "Service") operated by Jozie AI Inc. ("Jozie AI", "we", "us", or "our").

By accessing or using the Service, creating an account, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Jozie AI Inc. If you are using the Service on behalf of an organization or business, you represent and warrant that you have authority to bind that organization to these Terms, and references to "you" include that organization.

2. Description of Service

Companions is an AI-powered business assistant platform that enables users to create, configure, and deploy intelligent AI assistants for purposes including, but not limited to:

  • Email Agent: AI-assisted email management, auto-reply, composition, and spam detection.
  • AI Receptionist: Automated appointment scheduling and booking via an embeddable chat widget.
  • Live Support: AI-powered customer support chat with human escalation capabilities.

The Service also includes knowledge base management, analytics, widget customization, and account management tools. We reserve the right to modify, add, or remove features at any time with reasonable notice.

3. Eligibility

You must be at least 16 years of age to use the Service. By using the Service, you represent and warrant that:

  • You are at least 16 years old (or the age of majority in your jurisdiction, whichever is greater).
  • You have the legal capacity to enter into these Terms.
  • Your use of the Service does not violate any applicable law or regulation in your jurisdiction.

4. User Accounts

4.1 Account Registration

To access the Service, you must create an account by providing accurate, complete, and current information. You agree to maintain the accuracy of this information and to update it promptly if it changes.

4.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password. You must not share your account with others or allow unauthorized access. We strongly encourage you to enable two-factor authentication (TOTP) for additional security. You agree to notify us immediately at security@jozieai.com if you suspect any unauthorized use of your account.

4.3 Account Responsibility

You are fully responsible for all activity that occurs under your account, including the configuration and behavior of your AI assistants, all communications sent by those assistants, and all content you add to the platform.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

  • Send unsolicited commercial communications (spam) or violate applicable anti-spam laws, including the CAN-SPAM Act and GDPR.
  • Impersonate any person, entity, or organization, or misrepresent your identity or affiliation.
  • Transmit or distribute malware, viruses, or any other harmful code.
  • Engage in harassment, abuse, or discriminatory communication toward any individual or group.
  • Violate any applicable local, national, or international law or regulation.
  • Attempt to gain unauthorized access to any part of the Service, other user accounts, or connected systems.
  • Use the Service in a manner that could damage, disable, overburden, or impair its infrastructure.
  • Scrape, crawl, or extract data from the Service without our written consent.
  • Use AI assistants to collect personal data from third parties without appropriate legal basis.
  • Reverse engineer, decompile, or disassemble any portion of the Service.
  • Resell, sublicense, or otherwise commercialize access to the Service without our written permission.

We reserve the right to suspend or terminate accounts that violate these acceptable use requirements, at our sole discretion and without prior notice.

6. Your Content

6.1 Ownership

You retain ownership of all content you submit to the Service, including assistant personality configurations, knowledge base materials, and any data processed through your assistants ("Your Content").

6.2 License to Jozie AI

By submitting Your Content to the Service, you grant Jozie AI a non-exclusive, worldwide, royalty-free license to store, process, and use Your Content solely to operate and provide the Service to you. This license terminates when you delete the content or close your account.

6.3 Your Representations

You represent and warrant that: (a) you have all necessary rights to submit Your Content to the Service; (b) Your Content does not infringe any third-party intellectual property, privacy, or other rights; and (c) Your Content complies with all applicable laws.

7. AI-Generated Content

The Service uses artificial intelligence to generate email replies, appointment confirmations, and customer support responses on your behalf. You acknowledge and agree that:

  • AI-generated content is produced automatically based on your configurations and may not always be accurate, complete, or appropriate.
  • You are solely responsible for all communications sent by your AI assistants to third parties, including reviewing and overseeing auto-reply behavior.
  • Jozie AI does not guarantee the accuracy, quality, or fitness of any AI-generated content for any particular purpose.
  • You are responsible for ensuring that your use of AI-generated communications complies with applicable laws, including consumer protection, anti-spam, and data privacy regulations.
  • You should not rely on AI-generated responses for legal, medical, financial, or other professional advice.

8. Intellectual Property

The Service, including its design, software, source code, algorithms, text, graphics, logos, and all other content provided by Jozie AI (excluding Your Content), is the exclusive property of Jozie AI Inc. and is protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for its intended purposes during the term of these Terms. Nothing in these Terms transfers any ownership of our intellectual property to you.

The name "Companions," the ✨ logo, and "Jozie AI" are trademarks of Jozie AI Inc. You may not use our trademarks without our prior written consent.

9. Third-Party Integrations

The Service allows you to connect third-party services such as email providers (via IMAP/SMTP), calendar services, and external websites. Your use of those third-party services is governed by their own terms of service and privacy policies. Jozie AI is not responsible for the availability, accuracy, or conduct of any third-party service. You are responsible for ensuring you have the right to connect any third-party accounts to the Service.

10. Subscription and Payment

Certain features of the Service may require a paid subscription. If you subscribe to a paid plan:

  • You agree to pay all applicable fees as described at the time of purchase.
  • Fees are billed in advance on a recurring basis (monthly or annually, as selected).
  • All fees are non-refundable except as required by applicable law or as expressly stated in our refund policy.
  • We reserve the right to change pricing with at least 30 days' notice. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
  • If payment fails, we may suspend your access to the Service until payment is received.

Payment processing is handled by third-party processors. We do not store full payment card information on our servers.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you agree to our Privacy Policy and consent to the collection and use of your information as described therein.

12. Disclaimers and Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, JOZIE AI INC. EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  • WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.
  • WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED CONTENT.
  • WARRANTIES THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL JOZIE AI INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

  • INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES;
  • LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL;
  • DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
  • DAMAGES RESULTING FROM THE CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICE;
  • DAMAGES RESULTING FROM AI-GENERATED COMMUNICATIONS SENT BY YOUR ASSISTANTS.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless Jozie AI Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your use of the Service or violation of these Terms.
  • Your Content or the conduct of your AI assistants.
  • Any communications sent by your AI assistants to third parties.
  • Your violation of any applicable law or the rights of any third party.

15. Termination

15.1 Termination by You

You may stop using the Service and close your account at any time by contacting us at support@jozieai.com. Upon closure, we will delete your account data in accordance with our Privacy Policy.

15.2 Termination by Jozie AI

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, including for violation of these Terms, non-payment of fees, or conduct that we determine is harmful to other users, the Service, or our business.

15.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. Sections that by their nature should survive termination (including Sections 6, 7, 8, 12, 13, 14, and 16) will continue to apply after termination.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, except that either party may bring a claim in small claims court if it qualifies. The arbitration shall take place in Delaware, or by telephone or videoconference if you prefer.

CLASS ACTION WAIVER: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

If you are a resident of the European Union, you may also have the right to refer disputes to your local courts or consumer protection authority.

17. Changes to Terms

We may update these Terms from time to time. When we make material changes, we will notify you by:

  • Updating the "Last updated" date at the top of this page.
  • Sending an email notification to the address associated with your account (for significant changes).
  • Displaying a notice within the Service.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of those changes. If you do not agree to the updated Terms, you must stop using the Service and close your account.

18. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: legal@jozieai.com
  • Support: support@jozieai.com
  • Company: Jozie AI Inc.
  • Website: jozieai.com

By using Companions, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Jozie AI Inc. regarding your use of the Service.

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